The New York State Department of State Division of Consumer Protection Tips for the Wise Consumer guides you through the modern marketplace by providing basic and important practices to follow. Additional tips are provided below.
Guard Your Personally Identifying Information
Before giving out any personally identifying information to a retailer, learn how you can be affected by their privacy policy. Inquire about what information the retailer collects and for what purposes, how long the information is retained and with whom the information is shared. If the privacy policy does not meet your standards, you may want to shop elsewhere.
Watch Out For High-Pressure Offers
Don't succumb to high-pressure sales tactics or be swayed by celebrity endorsements. Take your time and think the offer over carefully.
Make Every Cent Count
Consumers should evaluate whether something they wish to purchase is a want or a need. They should also employ dollar-stretching strategies to help make their money go farther. Gain more insight into the concept of wants vs. needs on the Before Making a Purchase in the Marketplace page. Read through various dollar-stretching tips on the Money-Saving Tips page.
Comparison Shopping
It is a good idea to comparison shop for the best merchandise quality, price and retailer policies. Visit the Before Making a Purchase in the Marketplace page to read more about comparison shopping and other strategies consumers should explore BEFORE shopping.
Find out how you can be affected by a retailer's raincheck, rebate, return, refund and privacy policies.
Check for Recalled Items and Other Safety Considerations
Visit the Recalls Alert page to learn about consumer product recalls.
Visit the Household, Products and Toy Safety page to obtain guidance on myriad safety issues
Read Sales Agreements and All Fine Print Before Signing a Contract Or Purchasing An Item
Before you hand over your hard-earned money, make sure you understand the terms of any agreement. If you qualify for a delayed-payment, deferred interest or no-money-down purchasing plan, look for the following information: the date on which you must begin making payments; whether interest charges accrue during the payment deferral period or whether interest charges only begin to accrue from the date of your first payment; what penalties may be assessed for late payment or default; and, what additional fees or service charges may be applied during the term of the plan. Additionally, before hiring anyone to perform services, get a written estimate of how much it will cost. Also, know what services are included. Do not sign the agreement unless you understand the terms. Keep a copy for your records.
Beware of Scams and Fraud
Follow the Division's Scam Prevention Tips and be mindful of the latest scams affecting New Yorkers.
Ask Questions
It's been said that "the only stupid questions are the ones you do not ask." If you have questions, do not hesitate to ask!
Check for Expiration Dates on the Use of Coupons, Gift Cards and Store Credit
Coupons, gift cards and store credit can be great to have, but they can come with strings attached. They are sometimes honored for a limited amount of time, or can only be used on certain items. Be sure to know the details before making your purchase. Visit the Paying For Your Purchases page to learn more about gift cards and purchasing options.
Review Your Bills and Statements
Reconcile your bank and other financial institution records and statements. Contact your financial institution immediately when something is not right. If the problem isn't resolved, file a complaint with the Division.
Avoid Debt
Read and follow the Division's Debt Prevention steps you can take to avoid falling into debt.