Many sound marketplace laws and regulations have been enacted and promulgated to assist consumers. To help consumers understand their rights, the New York State Department of State Division of Consumer Protection has created this virtual Consumer Law Help Manual. Each section of the Manual provides an overview of key relevant statutes and strategies.
The Manual is currently being updated and improved for easy access to important consumer information. Further, the Manual will be published on this site for greater availability. Each section will be placed on this website as it is finalized and will be revised periodically to reflect changes in the law.
Please keep in mind that these chapters do not reflect a comprehensive listing of all applicable laws relating to a specific consumer issue. Additionally, statements of the law should not be taken as legal advice.
- Airlines and Air Travel
- Appliances and Furniture
- Automobile
- Banks and Banking
- Cable Television
- Charities
- Consumer Resources
- Contracts
- Credit and Credit Reporting
- Dating Services
- Debt Collection
- Employment Agencies
- Entertainment and Ticket Sales
- False Advertising and Deceptive Trade Practices
- Health Clubs
- Home Improvement
- Internet
- Identity Theft
- Movers
- Pawnbrokers
- Pets
- Retail Practices
- Small Claims Court
- Sweepstakes and Games of Chance
- Telephone and Telecommunications
- Utilities
- Warranties