Whether successfully mediating credit card or utility billing disputes on behalf of consumers or acting as a consumer liaison or as a troubleshooter for victims of identity theft, the New York State Department of State Division of Consumer Protection advocates for and empowers New York consumers with direct intervention. The Division responds to individual consumer complaints by working to settle disputes between a consumer and a business through voluntary mediation. Through this intervention, the Division achieves significant savings in the form of refunds, rebates, credits, and avoided costs which in 2009 reached more than $1.5 million. These savings significantly impact the lives of consumers who suffer from real hardship.

The Division's consumer complaint form available below enables the Division to move forward on your behalf to assist with the resolution of your consumer complaint. The Division accepts consumer complaints and questions over the Internet or, if you prefer, you can also submit your complaint by fax or mail. Please be aware that the Division has no legal authority to require a business to pursue any specific action on your behalf; our mediation efforts and the resolutions we achieve are voluntary.

For consumers who do not have Internet access, a complaint or inquiry can be fielded by calling 518-474-8583 or 1-800-697-1220.

Consumer Complaint Form

Electronic Complaint Form Submittal (for a Forms-Capable Browser) - Fill out this form and submit it on-line
Printable Version - Print this form out and mail it back to the Division
Formulario de Quejas del Consumidor - Imprima este formulario y envíelo a la Junta de Protección al Consumidor